Frequently Asked Questions

What is your RETURN POLICY?

Returns , Exchanges &/or Refunds

We want you to love your purchase but understand sometimes, that doesn't happen! we offer the following:

Within 7 days of delivery date to customer, the return, excluding the original shipping cost and an 8% restocking fee, will be refunded to the customer’s credit card (except where otherwise noted on our website)
We are unable to offer price adjustments.

First, contact us at returns.oskarsboutiquekauai@gmail.com within 3 days of receiving your order to let us know if you would like to exchange or return your item. PLEASE NOTE: All ON SALE purchases and Shoes are FINAL SALE, NO RETURNS, REFUNDS STORE CREDITS OR EXCHANGES.

Then, within 7 days of your purchase, ship/insure* your item/s with original receipt to:
Oskar's Boutique
4270 Kilauea Road, Unit B (RETURNS)
Kilauea, HI 96754

Once we receive the item/s we will send you an email notifying you that your items have been received and are in acceptable condition for exchange or refund (see terms below).

CONDITION OF ITEMS ELIGIBLE FOR EXCHANGE:
Returned items eligible for exchange must be in new, unworn, unsoiled and sellable condition with all tags in place and protective shields intact on swimsuit bottoms.
If we receive a returned item that has been damaged, worn, soiled, altered, laundered or is missing the tags then no credit will be issued. The item will be returned to you and you will be charged for the return shipment and you will forfeit all claims.

Returns for Exchange will not be charged a restocking fee unless also returned.

**ALL SALE ITEMS, LINGERIE, SWIM, JEWELRY, SHOES AND BEAUTY ITEMS ARE FINAL SALE**

SALE ITEMS:
Sale items are final sale and are not eligible for exchange, store credit or refunds of any kind.

DEFECTIVE GOODS: If an item you have purchased is defective please email us at thegirls@shipwreckedkauai.com immediately. We will replace defective merchandise returned to us within 15 days of the shipment date. No additional shipping and handling charges will be incurred.

CANCELLATION POLICY: Once an online order is placed it cannot be cancelled.

*OSKAR'S IS NOT RESPONSIBLE FOR LOST, STOLEN OR MISSING RETURNS. WE STRONGLY ENCOURAGE YOU TO INSURE FOR THE TOTAL RETAIL AMOUNT OF THE CONTENTS.

SHIPPING TERMS:

All orders are processed and shipped from our Kilauea location within 7 business days of the order being placed (unless otherwise noted due to Holidays or Closures). Transit times are provided by the carrier and vary with package destination.

Please note that Saturday deliveries at this time can not be offered. If you receive an item that is damaged please contact us immediately. All damages must be reported/documented within 48 hours upon receiving your order so that we can sort out a refund with the carrier. Oskar's Boutique is not responsible for lost, misplaced or stolen packages. Please contact your local post office or FedEx shipping service to remedy the situation.

SHIPPING WITHIN THE UNITED STATES:

We ship using the United States Postal Service or FedEx to all 50 states and U.S. territories. The shipping methods offered during checkout will differ based on your shipping address and the weight/value of the items being ordered. All orders are shipped insured and with tracking information. Orders that total more than $100 will require adult signature for delivery from USPS. Fed Ex does not always require a signature. Contact us if you have a preference and we will do our best to make it happen.

CANCELLATION POLICY?

Once an online order is placed it cannot be cancelled.

DOMESTIC SHIPPING POLICY?

All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We ship via Fed Ex One Rate or United States Postal Service and require a signature for release if necessary. We select the best service for the cost to better serve you.

***For expedited or overnight delivery please contact the shop directly (808) 828-6858. Overnight delivery is only available for orders with delivery addresses within the continental United States and due to our location, is not possible to the mainland. PLEASE CONTACT THE STORE DIRECTLY to assist in expedited shipment needs.

SHIPMENT CONFIRMATION & ORDER TRACKING?

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.You must include an email to receive tracking information. A phone number must also be included for FedEx.

WHAT IF MY PURCHASE IS DAMAGED?

Oskar’s is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. If you need additional information from us, please let us know.

Please save all packaging materials and damaged goods before filing a claim and photograph any visible damage to the package.

WHAT DO YOU DO FOR FUN?

We enjoy the beauty that is all around us here on Kaua'i! Come visit us!