Shipping, Returns, & Store Policies
COVID-19 STORE POLICIES:
As a business operating in Kaua'i, HI, Oskar's Boutique recognizes and is compliant with the ongoing public health responses and updates from the County of Kaua'i.
Wearing a mask is optional to enter the store. Private shopping appointments are available upon request.
All orders are processed and shipped from our Kilauea location within 7 business days of the order being placed. Due to COVID-19 restrictions, shipping times may take longer than usual, and expedited shipping is not guaranteed. Transit times are provided by the carrier and vary with package destination. Shipping costs are included for all sales over $250.00
Please note that Saturday deliveries at this time can not be offered. If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier. Oskar's Boutique is not responsible for lost, misplaced or stolen packages. Please contact your local post office to remedy the situation.
SHIPPING WITHIN THE UNITED STATES:
We ship using the United States Postal Service to all 50 states and U.S. territories. The shipping methods offered during checkout will differ based on your shipping address and the weight of the items being ordered. All orders are shipped insured and with tracking information. Orders that total more than $100 will require adult signature for delivery.
We ship worldwide! Please contact the shop for more information.
In the rare case you purchased an item that was not to your liking, we will happily take it back for a store credit.
To Initiate a Return for Exchange:
1) Email us at firstname.lastname@example.org within 3 days of receiving your order to let us know if you would like to exchange your item.
2) Within 10 days of your purchase, mail/insure your unworn, unused item/s with original receipt and all original tags/packaging to:
Oskar’s Boutique Kauai
4270 Kilauea Road
Kilauea, HI 96754
3) Once we receive the item/s we will send you an email notifying you that your items have been received and are in acceptable condition for exchange (see terms below). Please be aware that we will only allow one exchange per purchase. Due to the highly curated nature of our shop, we may not be able to offer the same item in a different size or color and the store credit will be available for use within one year from date of issue.
***CONDITION OF ITEMS ELIGIBLE FOR EXCHANGE**
Returned items eligible for exchange must be in new, unworn, unsoiled and sellable condition with all tags in place. If we receive a returned item that has been damaged, worn, soiled, altered, laundered or is missing the tags then no credit will be issued. The item will be returned to you and you will be charged for the return shipment and you will forfeit all claims.
**ALL LINGERIE, SWIMWEAR, JEWELRY AND BEAUTY ITEMS ARE FINAL SALE**