Shipping, Returns & Store Policies
SHIPPING TERMS:
All orders are processed and shipped from our Kilauea location within 7 business days of the order being placed (Unless otherwise noted due to Holidays or Closures). Transit times are provided by the carrier and vary with package destination.
Please note that Saturday deliveries at this time can not be offered. If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier. Oskar's Boutique is not responsible for lost, misplaced or stolen packages. Please contact your local post office or FedEx shipping service to remedy the situation.
SHIPPING WITHIN THE UNITED STATES:
We ship using the United States Postal Service or FedEx to all 50 states and U.S. territories. The shipping methods offered during checkout will differ based on your shipping address and the weight of the items being ordered. All orders are shipped insured and with tracking information. Orders that total more than $100 will require adult signature for delivery from USPS. Fed Ex does not always require a signature. Contact us if you have a preference and we will do our best to accommodate.
Returns , Exchanges &/or Refunds
We want you to love your purchase but understand sometimes, that doesn't happen! we offer the following:
- Within 7 days of delivery date to customer, the return, excluding the original shipping cost and an 8% restocking fee, will be refunded to the customer’s credit card (except where otherwise noted on our website)
- We are unable to offer price adjustments.
First, contact us at returns.oskarsboutiquekauai@gmail.com within 3 days of receiving your order to let us know if you would like to exchange or return your item. PLEASE NOTE: All ON SALE purchases and Shoes are FINAL SALE, NO RETURNS, REFUNDS OR EXCHANGES.
Then, within 7 days of your purchase, ship/insure* your item/s with original receipt to:
Oskar's Boutique
4270 Kilauea Road, Unit B (RETURNS)
Kilauea, HI 96754
Once we receive the item/s we will send you an email notifying you that your items have been received and are in acceptable condition for exchange or refund (see terms below).
CONDITION OF ITEMS ELIGIBLE FOR EXCHANGE:
Returned items eligible for exchange must be in new, unworn, unsoiled and sellable condition with all tags in place and protective shields intact on swimsuit bottoms.
If we receive a returned item that has been damaged, worn, soiled, altered, laundered or is missing the tags then no credit will be issued. The item will be returned to you and you will be charged for the return shipment and you will forfeit all claims.
Returns for Exchange will not be charged a restocking fee unless also returned.
**ALL SALE ITEMS, LINGERIE, SWIM, JEWELRY, SHOES AND BEAUTY ITEMS ARE FINAL SALE**
SALE ITEMS:
Sale items are final sale and are not eligible for exchange, store credit or refunds of any kind.
DEFECTIVE GOODS: If an item you have purchased is defective please email us at thegirls@shipwreckedkauai.com immediately. We will replace defective merchandise returned to us within 15 days of the shipment date. No additional shipping and handling charges will be incurred.
CANCELLATION POLICY: Once an online order is placed it cannot be cancelled.
***Please note, should we identify unreasonable patterns of returns or purchases, or use of garments for the creation of content for personal or professional gains, we may restrict or refuse future orders.